Support

Contact Us

Send us an email at hello@mavaul.com and we’ll get back to you as soon as possible.

How quickly do you respond?

We aim to reply within 24–48 hours on weekdays. Weekend messages may take a bit longer.

How do I report a bug?

Email hello@mavaul.com with a brief description of the issue, your device model, and iOS or Android version. Screenshots or screen recordings help us troubleshoot faster.

Can I request a feature?

Absolutely. We read every feature request that comes in. Email us at hello@mavaul.com with what you’d like to see.

I lost access to my vault. Can you recover it?

Mavaul stores all vault data locally on your device with AES encryption. We do not have access to your media or encryption keys.

If you enabled Email Recovery (a premium feature) before losing access, you can request your recovery key to be emailed again — even when the app is locked. Enter the 24-character key in the app to regain access and set a new passcode. Make sure your premium subscription is still active.

If you created an Encrypted Backup to Dropbox, Nextcloud, or Files, you can restore on a new device from Settings → Backups. You will need your recovery key and must set a new passcode.

If you did not enable Email Recovery or create an encrypted backup, we cannot recover your vault. Store your recovery key somewhere safe. See FAQ and Privacy for more details.

How do I back up or restore my vault?

Go to Settings → Backups (premium feature). Connect a provider — Dropbox, WebDAV/Nextcloud, or Save to Files on iOS — then tap Back Up Now. Keep the app open while the backup runs.

To restore, start with an empty vault, pick your backup source, enter your recovery key, and set a new passcode. Mavaul does not host backups — files are stored in your chosen provider.

How do I cancel or manage my subscription?

Subscriptions are managed through the App Store or Google Play Store. Go to your device’s subscription settings to cancel, downgrade, or change your plan.